Politika povrata

Razumemo da se ponekad stvari menjaju i da ćete možda morati da vratite svoju porudžbinu. Zato smo za vas postavili politiku povrata u trajanju od 30 dan

30-Days Garancija zadovoljstva

You can return your products purchased from us within 30 days from receiving and receive a refund, exchange or store credit for future purchases, if:

(a) Dobili ste proizvod sa oštećenim ili kontaminiranim paketom;

(b) Dobili ste proizvod koji je neispravan ili na neki drugi način loš;

(c) Dobili ste pogrešan artikal;

(d) Predomislili ste se i želite da vratite proizvod.

We only offer this 30-day returns policy for physical products purchased on this website/ If you have purchased “Matsato” products from other sellers, please refer to the purchase site for returns, as such returns might be subject to the seller’s policy over which we have no control.

Order received

30 dana

CAN RETURN

CANNOT RETURN

Fill contact form

3 business days

Customer support will send you:

• link to returns form;
• RMA number;
• return address.

Send us return parcel + tracking number

Parcel received

14 business days

REFUND ISSUES

Please note that shipping costs are not refundable.

Koraci koje treba preduzeti prilikom vraćanja proizvoda

Korak #1 - Kontaktirajte naš tim za korisničku podršku tako što ćete popuniti kontakt obrazac ovde na https://matsato-official.com/contact u roku od 30 dana od prijema naručenih proizvoda. Molimo da korisničkoj podršci dostavite svoje puno ime, adresu e-pošte i broj porudžbine i ukratko opišite razlog zašto želite da vratite proizvod.

Step #2 – Our customer support team will respond to your inquiry within 3 business days and if your return request meets the terms and conditions set in this Return Policy and the Terms of Service we will send you a return form (Return Merchandise Authorisation (“RMA”)) to fill. Return address:
Returns - Logismart
Galinės g. 1, 13-14 rampa, Galinė
LT-14247 Vilniaus raj.
Lithuania
Please note, that returns are accepted only after filling the RMA form. We are not liable for orders sent without prior filling RMA and such returns can not be processed.

Step #3 – re-pack your product safely and securely, attach the provided RMA form in a visible place on the package and send us the returning products to the return address, which is provided in the RMA form.
Un-defective items must be returned in manufacturer's condition, in original and undamaged packaging. For defective items, please contact our customer support prior to arranging the return.

Step #4 - Complete the RMA form by filling the tracking number of the returning parcel and carrier. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method.

Step #5 - Once we receive the returned products and inspect them, we will issue a refund within 14 days. Once A refund is issued, it normally takes up to 3-5 business days for the refund to be shown in your bank statements. The refund will be sent back to you to the original source of payment that you used to pay for the order.

Molimo pogledajte naše Uslove korišćenja usluge za više informacija o našoj politici vraćanja i refundiranja.